Terms of Service

HOW LONG DOES INTERNATIONAL SHIPPING TAKE?

 

International shipping takes an average of 15-21 business days to arrive.

During sales, shipping may take 18-25 days.

 

 

ADDITIONAL INTERNATIONAL SHIPPING FEES

 

We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

Our shipping department does not accept international packages to be returned to our warehouse therefore we will not refund you if it is sent back due to insufficient address or not picked up from customs.

 

 

 

 

HOW LONG DOES DOMESTIC SHIPPING TAKE?

 

Domestic shipping takes an average of 4-7 business days to arrive.

During sales, shipping may take 7-10 business days.

 

 

 

HOW DO I TRACK MY ORDER?

 

We will send you an email confirmation when your order has been shipped, including your tracking number

Email: info@thegoldcase.com

 

 

 

HOW DO I CHANGE OR CANCEL MY ORDER?

 

To change or cancel an order just email info@thegoldcase.com

 with details of what you want to do and the original order #

 

 

 

 

HOW DO I RETURN SOMETHING?

 

We LOVE you and want you to be completely satisfied with your purchase

Email us at info@thegoldcase.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

Customers are responsible for all shipping charges. Shipping and handling charges are nonrefundable.

• If the customer has received an incorrect order or faulty garment, we would be happy to send you a replacement

Please include your order number and take note of the return tracking number.

 

 

SHIPPING ADDRESS PROBLEMS

 

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, or delivery errors because of incorrect shipping address.

Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

 

 

 

CURRENCY EXCHANGE IF OUTSIDE OF USA

 

All prices are reflected in USD. For other currencies, the amount charged on your card will automatically be converted based on the conversion rate on the day when you placed your order.