Privacy policy

 

PRIVACY POLICY

 


Last Updated: December 29, 2025


This Privacy Policy describes how ESA TEXTILE LLC (“The Gold Case”, “we”, “us”, or “our”) collects, uses, shares, and retains personal information when you visit or interact with our websites, online stores, and related services (collectively, the “Services”).


Company details

ESA TEXTILE LLC

112 CAPITOL TRAIL STE A433, NEWARK, DE 19711

Email: info@thegoldcase.com


By using our Services, you agree to the practices described in this Privacy Policy.

 

 

 

1) Information you provide to us

 


We collect personal information that you voluntarily provide when you interact with our Services, for example when you make a purchase, create an account, contact us, subscribe to updates, or participate in promotions.


Types of information may include:

 

  • Identifiers & contact details: name, email address, phone number, billing/shipping address

  • Account information (if applicable): login credentials, order history, preferences

  • Order & transaction information: items purchased, order details, returns/exchanges, customer support communications

  • Payment information: payment card details or other payment method details processed by our payment service providers (we generally do not store full card numbers)

  • Content you submit: messages, reviews, photos, or other content you choose to share with us

 

 

 

 

2) Browser cookies and similar technologies

 


We use cookies and similar technologies (such as pixels and tags) to:

 

  • operate our Services (e.g., keep you logged in, remember your cart),

  • understand site usage and performance,

  • personalize content,

  • measure and improve marketing/advertising effectiveness.

 


You can control cookies through your browser settings and, where available, through our cookie preferences/consent banner. Disabling certain cookies may affect site functionality.

 

 

 

3) Information from other sources

 


We may receive information about you from third parties, such as:

 

  • Referrals or other customers (e.g., if someone shares our site or a gift order involves your details)

  • Service providers (e.g., payment processors, shipping carriers, customer support tools)

  • Advertising/analytics partners (e.g., to measure ad performance or reduce fraud)

  • Public sources or social platforms (only if you interact with our pages or ads)

 

 

 

 

4) How long we keep your data

 


We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Type of Data

Typical Retention

Customer account data (if you create an account)

While your account is active; then deleted or anonymized within a reasonable period unless needed for legal obligations

Orders, invoices, returns, customer service records

Typically up to 7 years (tax/accounting/legal requirements may apply)

Marketing preferences (email/SMS opt-in status)

Until you unsubscribe/opt out; then we keep a limited record to honor your request

Website analytics data (cookie/pixel events)

Generally retained for a limited period set by our analytics tools; may be aggregated/anonymized

 

 

 

5) Why we process your information

 


We process personal information for business and commercial purposes, including to:

 

  • Fulfill orders and deliver products/services

  • Provide customer support and respond to requests

  • Process payments and manage returns/exchanges

  • Communicate about orders, service updates, and policy changes

  • Send marketing communications (where permitted and based on your choices)

  • Improve and secure our Services (debugging, preventing fraud/abuse)

  • Analyze usage and performance of our website and campaigns

  • Comply with legal obligations and enforce our terms

 

 

 

 

6) How we disclose (share) your information

 


We may share personal information with the following categories:

 

  1. Service providers that help us operate the business

     

    • e-commerce/website hosting tools

    • payment processors

    • shipping and logistics providers

    • customer support platforms

    • analytics and performance measurement providers

    • marketing and advertising tools

     

  2. Business transfers

    If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

  3. Legal and safety

    We may disclose information to comply with laws, lawful requests, court orders, or to protect rights, safety, and security.

  4. With your direction/consent

    We may share information when you request or explicitly consent to it.

 

 

 

 

7) Your privacy choices

 

 

  • Email marketing: you can unsubscribe using the link in our emails.

  • SMS marketing: you can opt out anytime (see SMS section below).

  • Cookies/ads: you can adjust cookie settings in your browser and, where available, via our cookie preferences tool.

  • Account information: if you have an account, you may be able to review or update certain details inside your profile.

 

 

 

 

8) Children’s privacy

 


Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at info@thegoldcase.com.

 

 

 

9) Data security

 


We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

 

 

 

10) International users

 


If you access our Services from outside the United States, your information may be processed and stored in the U.S. or other locations where our service providers operate.

 

 

 

11) Changes to this Privacy Policy

 


We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last Updated” date above.

 

 

 

12) Contact us

 


If you have questions about this Privacy Policy or our privacy practices, contact:


ESA TEXTILE LLC (The Gold Case)

112 CAPITOL TRAIL STE A433, NEWARK, DE 19711

Email: info@thegoldcase.com

 

 

 

13) SMS Marketing

 


If you opt in to receive SMS/text messages from us, you agree that we may send you marketing or transactional messages (such as order updates), depending on your selections.

 

  • Opt-out: Reply STOP to any message to unsubscribe.

  • Help: Reply HELP for assistance or email info@thegoldcase.com.

  • Message frequency: varies.

  • Carrier charges: Message and data rates may apply.

  • Consent: Consent to receive SMS is not a condition of purchase.