Refund policy

 

RETURN POLICY

 


Last Updated: December 29, 2025


This Return Policy explains how returns, exchanges, and refunds work for purchases made from The Gold Case (“we”, “us”, “our”).


Company: ESA TEXTILE LLC

Address: 112 CAPITOL TRAIL STE A433, NEWARK, DE 19711

Contact: info@thegoldcase.com

 

 

 

1) Returns & Exchanges (General)

 


We want you to be happy with your purchase. If you need a return or exchange, please contact us at info@thegoldcase.com before sending any item back.


To be eligible for a return or exchange:

 

  • Items must be unused, unworn, and in original condition

  • Items must be returned with original packaging (including tags, boxes, protective materials, if applicable)

  • A proof of purchase (order number or receipt) is required

 

 

 

 

2) Return Window

 


You may request a return within 30 days of the delivery date.


After 30 days, we may not be able to accept returns unless required by law or in special circumstances (e.g., damaged/incorrect item).

 

 

 

3) Non-Returnable / Final Sale Items

 


The following are generally not eligible for return:

 

  • Items marked Final Sale

  • Gift cards

  • Items that show signs of wear, use, washing, damage, or missing original packaging

  • Any item returned without prior approval

 

 

 

 

4) Damaged, Defective, or Wrong Items

 


If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@thegoldcase.com with:

 

  • Your order number

  • Clear photos/videos of the issue (item + packaging label)

 


We will arrange a replacement, exchange, or refund depending on the situation and stock availability.

 

 

 

5) How to Start a Return

 

 

  1. Email info@thegoldcase.com with your order number and reason for return/exchange.

  2. If approved, we will send return instructions and the return address (if applicable).

  3. Pack the item securely and ship it as instructed.

 


Important: Returns sent without approval may be refused.

 

 

 

6) Return Shipping Costs

 

 

  • Customer-initiated returns/exchanges: return shipping costs are typically the customer’s responsibility.

  • Our error (wrong/damaged/defective item): we cover shipping where applicable.

 


We strongly recommend using a trackable shipping method, as we are not responsible for lost return shipments.

 

 

 

7) Refunds

 


Once we receive and inspect your return:

 

  • We will notify you of approval or rejection.

  • Approved refunds are issued to your original payment method.

 


Processing times:

 

  • Refund processing can take 3–10 business days, depending on your bank or payment provider.

 

 

 

 

8) Exchanges

 


If you want an exchange:

 

  • Exchanges are subject to stock availability.

  • If the desired item is out of stock, we can offer a refund or store credit (where applicable).

 

 

 

 

9) Cancellations

 


If you need to cancel an order, contact us as soon as possible at info@thegoldcase.com.

If your order has already been processed or shipped, it may not be possible to cancel and you may need to follow the return process after delivery.

 

 

 

10) Contact

 


For any return or refund questions, contact:

info@thegoldcase.com